The weather in Dallas from 11:00 am right until effectively immediately after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't stuffed with weather as the path was immediate and never altered apart from slight turbulence which brought about altitude modifications to stay away from. The weather in DC was very clear and no rain. Climate predicted for Charleston WV did come about 45 minutes once the initially scheduled landing time must have transpired. It is actually my belief that American Airlines might have and must have made available much more in the best way of logistical abilities in Dallas for gate availability and contingency plans when gates are blocked, more help for delayed connecting flights to assist travellers and stay clear of missed flights, plus much more humanity and knowing for passengers stranded during the night time in a large town without having information, methods, and so on. We were not presented anything at all by Vanessa S. or even the gate personnel. I did Visit the ticket counter in DC and also a Supervisor, Sandra did give our very first and only apology and data on lodge shuttles from the airport and a reduction voucher good at various inns. Incidentally, our luggage which was checked was not available to us on Friday evening and we were available a complimentary toiletry bag. Baggage personnel have been extremely courteous as well as the spotlight of our purchaser expertise. Because we could not get re-booked right until the following working day and I couldn't get to Charleston WV as desired for business obligations, I rented a hotel place in DC along with a rental car and drove myself to Charleston WV from Washington DC. the next early morning in order to arrive as essential. The results of my encounter still left me emotion extremely disappointed in the customer service out there at American Airways.
When I arrived in Newark, AA educated me the ticket agent experienced failed to “scan” my bag, and as a result, even at seven:00 p.m., they may not organize for my bag to have on A different flight to Newark that evening.
I obtained the under reaction from American Airways right after I refused their provide of a $twenty five.00 journey voucher for horrendous service. My comments have been posted on this site However they had been taken off. Their inadequate service Price me money and time, which I can't get back they usually Consider $25.
About the returning flight we checked in along with the team greeted us and seemed quite professional. Of course till we go to the counter. The young person was really inexperienced. The agent beside him stated that we set the incorrect ticket on among our 8 luggage. They two gentlemen couldn't get the job done it out and generally instructed us anything was Okay.
I just desired to claim that my practical experience using this type of flight and American Airlines workforce was the worst I've ever had having an airline. The trip to LAX from TPA was Alright except flight attendants don’t smile or act like they like their Careers any longer. The return flight was a nightmare. It started when we received an electronic mail the morning of our flight stating that we required to adjust our seats that were Formerly picked. We did just that & checked in online. Whenever we bought to your airport our boarding passes however had the old seats which we experienced to change with the luggage check in counter (all over again employees weren't welcoming whatsoever).
following a delayed flight away from Detroit because there wasn’t a running PA procedure( which we ended up informed was FAA mandatory). We reloaded on exactly the same airplane and flew to Dallas above 2 several hours later. ( the flight attendants had to stroll the ailes to speak). our flight was to go away at 600am. we eventually left at 1145am. On arriving in Dallas we were being rushed to our future gate for Denver. On arriving in Denver late afternoon, we experienced no luggage. We had been told it would be on one of many next three flights from Dallas.
This is certainly my 1st expertise with American Airways and it has been the worst! My best friend and I took a getaway to St. Maarten and There's been almost nothing but trouble Considering that the return flight. Initially, they couldn’t obtain her reservation and attempted to prices her $1,100 for any flight she now compensated for. Then, I used to be forced to buy a 2nd checked more tips here bag, While I have Normally been able to check the bag. Immediately after, my flight (2119) was delayed for over an hour. NOW I am on my connecting flight from MIA to ATL and THIS flight is delayed about an hour or so. Does The us Airways understand We now have life…family and friends picking us up from the airport?
You see a closely associated illustration of this with American Airways. I not too long ago took a visit they usually never ever got me to my desired destination.
I sincerely hope to get a favourable reply throughout the subsequent couple days, so I am able to carry on using American Airlines for my vacation.
The final two periods I've flown on American Airlines from BWI to MIA my precheck clearance hasn't revealed on my ticket. Once i have spoken to consumer service I'm dismissed with “It is simply a glitch”.
So base line…..Except if you come back to me with some kind of thing to consider, you’ll under no circumstances see me yet again.
I'll say she(AA) found a later on flight for me on An additional airline,which I so appreciated,but she undoubtedly could have much more pleasant in working with me.
Quite let down with AA. Throughout my vacation to NORFOLK from ALBUQUERQUE this time all around on Military services Orders – a lot of problems occurred that I just can’t overlook and ponder why some insurance policies exist because they do. Starting up off, my luggage was not tagged the right way popping out of Albuquerque and did not make the transfer connection in DFW to ORF – 8 hour delay with bags getting to me, which had my uniforms for the following day. Yes I acquired my uniform in time, but only allowed for ~four hours of snooze just before reporting for responsibility right after I drove to airport to obtain the bag. Not forgetting my DoD ID has become not in your technique to permit for TSA pre-Examine…either one of these situations aren't a big deal and I can certainly forget this stuff without needing to make a comment…the return vacation back to ABQ is my reason. On my return trip, my plan was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a bit more than a person hour triggering me to own about a fifteen moment window for my link flight in CHARLOTTE to PHOENIX. When I saw this tight window, I tried to work with the customer service clerk within the gate in NORFOLK to get one thing carried out (i.e. notify gate in CHARLOTTE that someone on Armed forces ORDERS may be a very little late and to carry gate to allow transfer – would've solved what is about to happen)…considering that quarter-hour was in a few “thirty minute window” allowance for anything at all to become completed Which I would've time to produce my transfer – she wouldn't or could not do everything for me.
I also desire to touch upon the superb service AA delivers to your handicapped. I am 84 yrs outdated and now have to have wheelchair aid to get about within the airports. I used to be stunned and delighted with the assistance I obtained, and also for the attitudes from the individuals that assisted me with the wheelchair aid, and in addition the motorists with the handicap carts in Charlotte airport. They were all so helpful and really friendly at the same time.